Our return and refund policy lasts for 14 days<\/strong>. To be eligible for a return, the item must be unused<\/strong>, be in the same conditions<\/strong> where you received it and in the original packaging<\/strong>.<\/p>\n\n\n\n Some types of articles are excluded from the return<\/strong>, such as:<\/p>\n\n\n\n Additional non-returnable items:<\/strong><\/p>\n\n\n\n To complete the return, the following is required: receipt or proof of purchase<\/strong>. In some situations we may only give partial refunds, for example:<\/p>\n\n\n\n Once your return is received and inspected, we will send you an email to notify you of receipt and approval or rejection of your refund.<\/p>\n\n\n\n If approved, your refund will be automatically processed and credited to your credit card or original payment method<\/strong> within a certain number of working days.<\/p>\n\n\n\n If you haven't received your refund yet:<\/p>\n\n\n\n If you have followed all these steps and still have not received your refund, please contact us at info@grottega.sbs<\/strong>.<\/p>\n\n\n\n Only the articles at full price<\/strong> can be refunded. We only replace items if\u00a0defective or damaged<\/strong>. If the item has been marked as gift<\/strong> upon purchase and shipped directly to you, you will receive a gift credit<\/strong> equal to the value of the return. Once we receive the product, we will send you a voucher.<\/p>\n\n\n\n If the item was not marked as a gift or the order was sent to the donor, the refund will be made directly to the donor, who will be notified of the return.<\/p>\n\n\n\n To return your product, ship it to:\u00a0VIA MESOLA, 12, 74014 LATERZA TA<\/strong>.<\/p>\n\n\n\n For high value items, we recommend using a tracked shipping service<\/strong> or purchase shipping insurance. Overview Our return and refund policy lasts 14 days. If 14 days have passed since\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2918","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n
If 14 days have passed since the date of receipt, unfortunately we cannot offer you a full refund or replacement.<\/p>\n\n\n\n\n
Please return the product directly to the manufacturer's registered office<\/strong>.<\/p>\n\n\n\n
\n\n\n\nPartial refunds<\/h2>\n\n\n\n
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\n\n\n\nRefund procedure<\/h2>\n\n\n\n
\n\n\n\nDelays or missing refunds<\/h2>\n\n\n\n
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\n\n\n\nItems on sale<\/h2>\n\n\n\n
Items purchased in promotion or sale<\/strong> are non-refundable.<\/p>\n\n\n\n
\n\n\n\nSubstitutions<\/h2>\n\n\n\n
If you need an exchange for the same product, please send us an email at\u00a0info@grottega.sbs<\/strong> with photographic proof within 48 hours of receiving your order and ship your item to:\u00a0VIA MESOLA, 12, 74014 LATERZA TA<\/strong>.<\/p>\n\n\n\n
\n\n\n\nGift Returns<\/h2>\n\n\n\n
\n\n\n\nReturn shipping<\/h2>\n\n\n\n
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We do not guarantee that you will receive the returned product without a tracked service.<\/p>\n","protected":false},"excerpt":{"rendered":"